Analytics Reveal Issues Most Frequently Reported by Restaurant Staffs

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National Restaurant Association Show STOPit Solutions

When thousands of restaurant industry members gather in Chicago for the 100th Annual National Restaurant Association Show May 18-21, they won’t just be sampling the food and beverages. They’ll also take part in peer-to-peer conversations and expert panel sessions about the right recipe for ensuring their staffs are happy, safe and productive.

A key ingredient is an outlet for employees to report workplace problems to management anonymously and without fear of reprisal. STOPit Solutions conducted an analysis of anonymous reports submitted by employees at all of its restaurant industry customers nationwide and came up with a breakdown of the most common complaint types.

Here are the top four reporting types by those in the food service industry in order of volume:

STOPit Solutions Top Reporting Types for Food Service

As a way to remedy these issues and investigate the source of the problem, a growing number of restaurateurs are adopting STOPit Solutions. In doing so, they are able to combat what might be negatively affecting their businesses like high employee turnover. As the name suggests, STOPit helps solve these problems by empowering workers to take the critical first step– making management aware of them. In restaurants, that’s not something that always happens.

Restaurants are small worlds where everyone, from the waiter, to the bus boy, to the hostess, relies on one another to do their part to deliver a good meal and positive dining experience to customers. When workers in this chain are harassed or bullied, the thought of reporting the situation to management is often too stressful to follow through with. Rather than risk inflaming tensions with staff members who they’ll have to work in close quarters with each day, many simply decide to leave.

The nonprofit and 2019 James Beard Humanitarian of the Year recipient, Giving Kitchen, which assists Atlanta-area restaurant workers with emergencies and social service needs, has used its position as an influencer to recommend that eateries consider STOPit to protect their workplace cultures. Executive Director Bryan Schroeder views his organization’s use of STOPit as an investment in its staff and future.

“I really place a high value in creating a safe workplace and want to do everything we can at Giving Kitchen to ensure the camaraderie, the friendships, the closeness we have today is protected as we grow as an organization,” he said.

Schroeder said STOPit Solutions was first brought to his attention by Nancy Oswald, a Giving Kitchen Board of Trustees member who co-owns and operates several Ruth’s Chris Steak Houses in the U.S. Southeast.

“She’s one of the smartest, most adept business people I know, and when I started having a discussion with her about creating a stable workplace environment for men and women in the restaurant industry and maybe creating a resource kit for restaurants, the first thing she brought up was STOPit,” Schroeder said.

While many organizations feel that they already have adequate safeguards in place in the form of a suggestion box or legacy hotline, workers often feel more comfortable using digital platforms that allow them to share information without the risk of being seen or overheard. STOPit also provides management an opportunity to respond to tips and ask for further information while still respecting an employee’s confidentiality. There are supplemental service options available to make the tool more powerful, including 24/7 monitoring of the account and specialized training for administrators and staffs.

“Restaurants have seen success in making speaking up a part of their training process and legal experts stress that restaurant owners should mandate employees leverage their anti-bullying and harassment policies,” said Agatha Asch, Director of Communications. “If employees know that management values when they speak up about harassment, theft, or workplace issues, then it becomes part of a company’s DNA from the very start, which ultimately helps businesses run smoother.”

Contact STOPit Solutions to learn more about how anonymous reporting can encourage an open flow of information between staffs and management, reducing disputes, distractions and even legal problems.

If you’re attending the National Restaurant Association Show, come say hello to us at Booth 10260.

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