Four Reasons To Love The New STOPit Admin Experience for Incident Management

Part 2 of 2 in a series on the STOPit 2018 Platform Update

Read Part 1

STOPit Solutions recently announced the launch of STOPit Admin, and users of the nation’s most popular anonymous reporting & management platform are already weighing in with their approval.

Formerly known as DOCUMENTit, STOPit Admin is an enhanced version of the comprehensive, streamlined, cloud-based incident management system enabling organization administrators to manage incidents submitted via the STOPit mobile app. Like the new version of the app, STOPit developers updated the user experience to capitalize on the most successful, most widely adopted features of the digital user experience today. STOPit Admin also deploys new, robust information sharing, analytics, and reporting features — part of the company’s commitment to continuously improve the entire user experience.

Easy-To-Use and Secure Incident Management

“It’s another tool for us to interact with our students in a manner which otherwise they probably would not. If we can help one child, that otherwise would not be helped– then why not do that. That’s our role. That’s what we’re supposed to do,” said Michael Coleman, a recently launched customer of the platform.

As with the reporting app, feedback from users and focus groups played an important role in the evolution of the platform.

“Our goal in refreshing the incident management platform was to make sure administrators continue to have the best, easiest to learn and easiest use incident management system available,” says Teresa Reuter, STOPit’s Director of Customer Success. “STOPit Admin delivers on that goal by empowering clients to be exceptionally effective, giving them more control over their ability to prioritize their time and attention.”

Here are a few highlights of what’s new with STOPit Admin:

  1. New Home screen: The attractive, easy to read layout is updated to include a section for administrators to broadcast organization-specific content that’s most relevant to their community. Whether the information being shared is targeted to the entire community or to a distinct group of people within the community, articles and announcements are shared based on knowledge of the prevailing challenges and opportunities at that organization.
  2. Updated Incident Report Snapshot area: Integrated into the Home screen, the Snapshot section for new and active incident reports includes an automatic pop up window highlighting new messages, saving administrators even more time and allowing them more control to set priorities.
  3. New Stats Snapshot feature: With more information, organized and available without running a full report, this section gives admins an at-a-glance look at the number of activations (users who download the app) and incident status information updates. Admins with monitoring and reporting responsibility use this option for a quick, accurate read on key information to share with other admins and supervisors at a moment’s notice.
    As always, detailed reporting is a key function of STOPit Admin, and robust reporting is available in the included Reports section.
  4. Updated Incident screen: Designed to mirror the ‘Inbox’ experience perfected by email clients, this screen now autofills the incident description. Tabs and other options on this screen are organized to make it even easier to manage user-facing as well as admin-facing tasks and messages.

Making the Switch to STOPit Admin

Users who loved DOCUMENTit’s functionality will delight to find there’s absolutely no learning curve for STOPit Admin. If you were adding incidents, and escalating or resolving incidents in DOCUMENTit, you know how to do it in STOPit Admin. As always, improvements to the STOPit platform make the entire experience easier, while delivering the same, superior results customers expect.

And for organizations who are using STOPit’s popular IMS Service which provides monitoring and and escalation services 24/7, the new interface makes it even easier for the first-line auditors to review each incident, determine the nature and priority of the report and take the right next steps. Whether that next step is to escalate actionable reports to an internal or external administrator — or not — those first-responders are getting anonymous incident reports in the most streamlined, integrated format available.

Find out more about how STOPit solutions can help your school, your workplace and your community reduce risk, discourage bad behavior and provide evidence to help catch those who act abusively.

Click below to contact us and find out more.

A New Design for A Powerful Mobile Reporting App That Successfully Fights Harassment, Intimidation, Bullying and Other Harmful Behaviors

Part 1 of 2 in a series on the STOPit 2018 Platform Update

Read Part 2

Over 3,000 schools, a growing number of municipalities and more than 100 businesses are using the STOPit app to empower individuals to stand up to harassment, bullying and other forms of intimidation or harmful behavior. For hundreds of thousands of people across the United States and internationally, STOPit is providing people with the power to safely, anonymously report abuse and to seek help — putting the solution, literally, in the palm of their hands.

And this year, users got a major upgrade.

The development team at STOPit solicited feedback from a diverse group of users, including youth, school administrators, and educators, employees working in healthcare, hospitality and other businesses, as well as public safety and law enforcement users, to improve to the look and ‘feel’ of the most popular mobile reporting tool available. Focus groups helped with UX (user experience) choices, and feedback from hundreds of human resource and compliance administrators provided clear examples about what they liked most about the app, giving the development team a good place to start building the next version.

“The app is a tremendous resource and we’ve seen a dramatic improvement in the way the kids in our school think about bullying and helping each other. I was happy to share feedback that is helping to make the app even better.” Said Larry, recent grad of Wall High School in NJ — a STOPit customer.

No other solution in the marketplace is so focused on their users, and ensuring a simple, fast and powerful experience.

Choose STOPit and Change for the Better

All updates to the app and to the STOPit Admin incident management software are focused on continually improving the user experience. In fact, with this latest upgrade, the app has evolved from an effective, powerful reporting tool into one that also provides information and support to help users feel safer, better connected and better informed, 24/7.

New features enable a more robust and customizable library of information resources including articles and crisis/help lines, social and emotional learning articles, and research articles focused on specific interests including professional topics and challenges. Updates to the new Thank You screen provide clear, positive feedback when people file a report.

“This upgraded mobile app presents options in a clean, intuitive format that leverages the best UX of other popular and successful digital experiences,” said Teresa Reuter, STOPit’s Director of Customer Success. “And the easier it is to use, the more people will use it to improve safety at their school or organization and challenge harassment of themselves and their coworkers, neighbors or classmates.”

In addition to the updated UX features, users will also get:

  1. Simplified activation process: The upgraded app provides options for making it even easier to login and report while still delivering the best in security and anonymity to users. Users put in a one-time, district, company or community access code and simply choose their location from a drop-down menu, or, they can skip entering an access code entirely and scan a QR code from any of the launch materials STOPit prepares for each client.
  2. Broadcast: The Notification function is updated as well, offering organizations the option to load in specific content, such as relevant educational information, in addition to broadcasting important announcements and opportunities. Content choices are chosen by each organization to best serve their own, particular culture and communications needs.
  3. Get Help: This button has been moved to a more prominent location in the bottom menu. Organizations upload their own resources, such as national and local helplines.
  4. Activity Screen: It’s been transformed with an even more powerful, easy to use design. The new ‘inbox’ feel makes it easier to check reports and log information. Users now update information for a specific incident, adding more evidence, or clarifying details in the original report. Anonymous communication about the incident and follow up is as easy and secure as ever.

What’s in a Name? For STOPit Admin — Everything.

In addition to the mobile app update, STOPit also launched a transformation of DOCUMENTit, the company’s comprehensive, streamlined, cloud-based incident management system, renamed STOPit Admin.

STOPit Admin deploys an even better, more intuitive user interface, and has even more robust information features and streamlined reporting and analytics dashboards to make the admin role even easier and more time effective. “We can’t be more excited about this,” Reuter said, “and clients are delighted by the improvements — especially by how easy it is to leverage their current knowledge of how the tool functions in an even better user experience.”

Find out more about how STOPit solutions can help your organization reduce risk, discourage bad behavior and provide evidence to help catch those who act abusively. Click below to contact us and find out more.

STOPit and Award-Winning WeTip Join Forces to Improve Public Safety

Tip Line & Rewards Service Now Offered through STOPit

We tip our hat to the people of Vanderburgh County, Indiana. The area’s WeTip anonymous crime reporting tip line has been one of the most successful in the country since its debut in 2013, drawing 1,100 reports per year. It is now an integral part of the county and local police departments’ investigations, helping solve cases that might have gone cold.

“We have a lot of WeTips vs. family members. We have a lot of WeTips vs. co-defendants, where they say, ‘Hey, you need to talk to this person,’ or, ‘He’s at this person’s house,’” said Vanderburgh County Prosecutor Nicholas Hermann. “It’s just really good information that we wouldn’t get otherwise.”

STOPit recently formed a partnership with WeTip that will offer the best of both worlds for anonymous reporting – the ability to submit information either by voice calls or, now, via a mobile app. WeTip has the nation’s most effective, truly anonymous hotline reporting service with over 1.3 million crimes reported leading to over 16,000 arrests. STOPit provides an anonymous reporting solution via a highly customizable phone app that puts the power to call out harassment, bullying and other bad behaviors right in the palm of a person’s hand. Now police agencies, schools and other customers will have the option to pair these services to provide a comprehensive reporting solution, including 24/7 monitoring and a phone hotline service.

Best of all, the partnership will provide choice. The choice for a domestic abuse victim who is nervous about allowing her voice to be heard, to instead share her story in writing via text. The choice for schools to let their on-campus resource officers investigate a WeTip and decide whether the incident should be referred to a school counselor, first, or should be referred directly to police. The choice of whether and how to incentivize users to share information.

One of WeTip’s signature features is a rewards program that offers up to $1,000 for tips that lead to arrests, even while keeping the caller’s identity anonymous. With this option, callers are asked if they’d be interested in receiving a reward if their report pans out. If they answer yes, they are provided with a code that can be used to prove who they are and eventually claim their reward at a bank.

STOPit Chief Revenue Officer Neil Hooper said WeTip’s success with the program – its total cash rewards amount crossed the $1 million mark in 2013 – caught his company’s attention, and the arrangement can now be extended to the mobile app.

“There are a lot of people on the edge and not quite ready to make a tip,” Hooper said. “Even though the systems are anonymous, you sometimes need a little extra incentive to get someone to come forward.”

A Matter of Trust

For Vanderburgh County, the main factor that attracted them to WeTip was its track record on protecting the confidentiality of callers. WeTip has never turned over any information to investigators because it collects no information. When it receives a tip, it simply passes it on to the proper agency.

This is major, Hermann said, because informants will not come forward if they believe they can be exposed. If a tipline company retains its call records, there’s always a chance that an investigator or a defense attorney can convince a court to turn over the data.

The buy-in for WeTip did not come overnight, though. Hermann says that in Vanderburgh County, faith and awareness began to build after tips helped solve a few high-profile cases, and word spread that the calls really were confidential. Before long, the media began regularly running the hotline number with its stories about unsolved crimes.

Hermann is intrigued by the possibilities that can come from pairing WeTip’s capabilities with STOPit’s. He sees a mobile app for submitting anonymous reports as another great option for the public – especially young people.

“When we had the Florida shootings a few months back, we had six or eight kids who posted on social media that they were going to shoot the school up,” he said. “They didn’t, thank God, but anytime you can get that kind of information ahead of time that’s important because it can save lives – a lot of lives.”

“There’s a lot of research out there about the perils of over-reliance on technology and the downside to communicating through tech alone and forgetting how to communicate with our communities,” Hooper said. “We are hopeful that through this partnership between STOPit and WeTip, we can help more people leverage tech in a modern way to deter or stop dangerous incidents and create safer communities.”

If you would like more information about how WeTip is helping empower safe communities, please call us. One of our experts will be happy to answer your questions.

L-R: Jeff Schobel (STOPit); Sue Aguilar (WeTip); Mo Canady (NASRO Executive Director); Sue Mandell (WeTip)

Jeff Schobel, STOPit VP of Enterprise Solutions, at the STOPit booth during the National School Safety Conference.

Hosted by the National Association of School Resource Officers (NASRO), over 1,000 people gathered in Reno Nevada for this annual event.

Find out more about how your municipality can improve public safety and community relations with STOPit. Click below to contact us.

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